Returns & Refunds
At Flat Plugs, we want you to be confident in your purchase. If for any reason you’re not fully satisfied, we’re here to help.
1. Returns
- Eligibility: You may return most items within 10 days of delivery for a refund or exchange.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on:
- Custom or special-order products
- Clearance or final sale items
2. Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
3. Exchanges
- If you need to exchange an item for a different model or replacement, please contact us before sending it back.
- Exchanges are processed once the original item is received and approved.
4. Shipping Returns
- Customers are responsible for return shipping costs, unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without tracking.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
- We’ll arrange a replacement or full refund at no additional cost.
6. How to Start a Return
To initiate a return, please email us at info@flatplugs.com with your order number and reason for return. Our team will provide instructions on how to proceed.
